Policies

CANCELLATION POLICY

After receipt of order confirmation through email, orders cannot be amended and/or cancelled.

Karansingh ImpEx holds its right to resend an updated order confirmation in case requested products are not available after all.

REPLACEMENT AND RETURN POLICY

1. Damages
   In case the customer receives a damaged item, the customer is requested to contact Karansingh ImpEx within 24-hours via email and attach a picture of the item. Karansingh ImpEx will investigate and do the needful by replacing the item to the customer free of charge after agreement.
2. Incorrect deliverables
   In case the customer receives a wrong item, the customer is requested to contact Karansingh ImpEx within 24-hours via email and attach a picture. After rechecking, Karansingh ImpEx will initiate a new delivery and swap the items. The customer is requested to hand over the wrong item to the delivery guy.

Other than stipulated in abovementioned point a and b, Karansingh ImpEx will not accept other return requests under no circumstances.

CONTRACT TERMS

All products/services and information displayed on this site or any Karansingh ImpEx websites, constitute an "invitation to offer". Our “acceptance” of your order will take place upon dispatch of the product(s) ordered for home delivery orders. We strive to ensure the accuracy of the product and pricing information within the website, however there may be pricing or typographical errors. In such an event where a product is listed at an incorrect price or with incorrect information, Karansingh ImpEx has the right, at our sole discretion, to refuse or cancel any orders placed for that product up until dispatch for any reason. You agree to pay the full amount payable for the Product as indicated during the order process, including any shipping costs or charges incurred with that order.

In the event that a non-delivery occurs on account of wrong name or address or any other wrong information entered by you, the extra cost incurred for redelivery shall be claimed from you.

All transactions are conducted in local currency to the markets where products are sold. When using a credit card supplied by banks other than those in that local market, the amount on the credit card (or debit card) bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited.

TRADEMARKS AND SERVICES MARKS

Karansingh ImpEx, and other trademarks, such as products and service names found on the Website (collectively the 'Trade Marks') are owned by Karansingh ImpEx, its associate companies, suppliers, business associates or third parties and registered in the UAE and/or elsewhere or unregistered. Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademarks displayed on the Website, without the written permission of the Trademark owner concerned. The Trademarks may not be used in any way, including in advertising or publicity pertaining to distribution of Products on the Website, without prior, written permission of Karansingh ImpEx.

PRIVACY, SUBMISSION AND COLLECTION OF INFORMATION

There are instances where Karansingh ImpEx requests personally identifiable “information” from the Website users to provide them with a service or correspondence (promotions and mailed brochures). This information, such as name, mailing address, e-mail address, type of request and possibly additional information, is collected and stored in a manner appropriate to the nature of the data by Karansingh ImpEx and is used to fulfil your request. Although Karansingh ImpEx makes every effort to ensure the secure collection and transmission of sensitive user information using industry accepted data collection and encryption methodologies. Karansingh ImpEx does not guarantee the security of any information transmitted to or from the Website or data gathered from the usage of the Website. The information you provide and the data gathered is used by Karansingh ImpEx to improve the services we provide you. You hereby grant Karansingh ImpEx an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute any information you send, and agree that Karansingh ImpEx is free to use any ideas, concepts, know-how or techniques that you send Karansingh ImpEx for any purpose.

The “Information” will be dealt in accordance with the Privacy Policy.

PROHIBITED CONDUCT

You are prohibited from posting or transmitting to or from the Website any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law. You agree (i) not to use the Website to upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; (ii) not to interfere or disrupt the Website or any networks connected to the Website; (iii) not to use any device, software or routine or attempt to interfere with the proper functioning of the Website or any transactions being offered at the Website; (iv) not to use the Website to collect or export personal information, including, without limitation, financial information, about other participants at the Website; (v) not to use the services, products associated with the Website for illegal purposes, and (vi) to comply with all regulations, policies and procedures or networks connected to the Website.